Education
UX Certified 2017
Nielsen Norman Group
Certificate of User Experience Design 2017
Team W Inc, Susan Weinschenk
Certificate Entrepreneurship 2019
Certificate Web Design/Technologies 2015
Wake Technical Community College
B.S. Industrial Design 2012
B.A. Spanish Language and Literature 2012
North Carolina State University
Qualifications
Rapid Wireframing and Prototyping
HTML/CSS/SCSS
Qualitative Usability Testing and Reports
Design Strategy in Enterprise Systems
Design System Contributions and Maintenance
Content Management Systems
Spanish Intermediate Fluency
Atlassian Products - Confluence, JIRA
Experience
Relias Learning, Manager, UX Design [April 2022 - present]
Collaborate with the UX team members, partners, and stakeholders to proactively lead the continual improvement of UX processes and resources.
Determine and maintain key performance indicators to continually measure and improve the efficacy of UX design.
Conduct regular, actionable feedback sessions that result in iterative design improvements and positive sentiment from all parties.
Coach team members to select and execute effective strategies for any design problem.
Relias Learning, Sr. UX Designer [May 2021 - April 2022]
Redesigned several areas within the learning management platform.
Worked among a team of designers and developers to update and enhance design system components and team workflows.
Contributed to core UX foundational research items such as personas and user journeys.
Worked to build the UX maturity and internal presence within the company.
Extron Electronics, UX Designer [July 2016 - May 2021]
Provided usability recommendations for existing and emerging A/V products including touch panels, mobile, desktop and web platforms.
Championed customer driven design over traditional product development methods and became first specialist to recruit external participants for tests.
Published standards for designing user interfaces within Extron’s touch panel products.
Core member of team responsible for building Extron’s Design system to achieve consistency across all web and software products.
North Carolina State University, UX Developer [May 2014 - July 2016]
Improved usability of existing and emerging technology and applications such as scholarship application and selection.
Worked with web development team to implement responsive and branded WordPress themes to create consistency among academic departments and for use across multiple client sites.
Roundabout Art Collective, Web Manager [2013-2017]
Coordinated web and print communications for a collective group of 25 local artists.
City Year Inc., Corps Member [2006-2007]
Created community service opportunities for over 50 local children to engage in their own communities.
Publications
Contributing Author: 97 Things Every UX Designer Should Know. (July 2021)
How to Build A Better Future (Book Review). 2019
UX in the AV Industry: Beyond Screens. 2017
UX Y’all - Co-Chair 2022
Triangle User Experience Professionals Association - Secretary 2021-2022
Triangle User Experience Professionals Association - President 2019-2021